Frequently Asked Questions (FAQ) 🌍
Got Questions? We've Got Answers!
We're here to make your global shopping experience as smooth as possible. Browse our FAQs below or contact us at contact@ayrakitty.com
📦 Shipping & Delivery
Do you ship internationally?
Yes! We ship to 100+ countries worldwide. Delivery times vary by region — you'll receive a tracking number via email once your order ships.
Is there free shipping?
Yes! We offer free shipping on qualifying orders. Thresholds vary by region and are shown at checkout in your local currency.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to track your package anytime through our website or the carrier's portal.
💳 Payments & Currency
What currencies do you accept?
We support multiple currencies including USD, GBP, CAD, AED, SAR, AUD, EUR and more. Prices are automatically shown in your local currency at checkout.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and more. All transactions are secured with SSL encryption.
🔄 Returns & Refunds
What is your return policy?
We offer a 14-day hassle-free return policy for all orders worldwide. Items must be unused and in their original packaging.
How do I request a refund?
Contact us at contact@ayrakitty.com with your order number and reason for return. Our team will guide you through the process within 24 hours.
💪 Products & Quality
Are your products authentic?
Absolutely! All AyraKitty products are 100% genuine, sourced from certified suppliers and trusted international beauty brands.
How do I find the right product for my skin type?
Each product page includes detailed descriptions and usage instructions. You can also contact our support team for personalized recommendations.
🌍 Support
Do you offer support in Arabic?
Yes! Our customer support team is available in both English and Arabic, 7 days a week.
How can I contact you?
Email us at contact@ayrakitty.com — we respond within 24 hours.