Returns & Refunds Policy
Last updated: August 2026
At AyraKitty, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help — no matter where you are in the world.
🔄 Return Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return: opened beauty or skincare products, items marked as final sale, and gift cards.
📧 How to Initiate a Return
To start a return, please contact us at contact@ayrakitty.com with:
- Your order number
- The item(s) you wish to return
- Reason for return
Our support team will respond within 24 hours with return instructions.
💰 Refunds
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method. Refunds are issued in the currency you paid in.
🌍 International Returns
We accept returns from customers worldwide. Please note:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- We recommend using a trackable shipping method for international returns
- AyraKitty is not responsible for items lost in transit during return shipping
⚠️ Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at contact@ayrakitty.com with photos of the item. We will arrange a replacement or full refund at no additional cost to you.
📧 Contact Us
For any returns or refund queries, reach us at contact@ayrakitty.com — we respond within 24 hours in English & Arabic.