Privacy Policy

Last updated: August 2026

At AyraKitty, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order, wherever you are in the world.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal details: name, email address, phone number, shipping address
  • Payment information: processed securely via our payment providers (we do not store card details)
  • Device & browsing data: IP address, browser type, pages visited, and cookies
  • Order history: products purchased, order value, and delivery information

2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Provide customer support in English and Arabic
  • Send marketing emails (only with your consent)
  • Improve our website and shopping experience
  • Comply with legal obligations

3. International Data Transfers

As a global store serving customers in 100+ countries, your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and that your data remains secure.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

  • Shipping and logistics partners (to deliver your order)
  • Payment processors (to handle transactions securely)
  • Marketing platforms (only with your consent)

6. Data Retention

We retain your personal data for as long as necessary to fulfil your order, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

8. Data Security

We use SSL encryption and industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@ayrakitty.com — we respond within 24 hours in English & Arabic.