SHIPPING POLICY

Effective Date: June 2025  |  Last Updated: June 2025

Thank you for shopping with us! This Shipping Policy outlines all shipping options, timelines, costs, and procedures for customers in the United States, United Kingdom, Canada, and internationally. Please read this policy carefully before placing your order.

By completing a purchase on our Shopify store, you agree to the terms described in this Shipping Policy.

 

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation with tracking information once your order has been dispatched.

Order Cut-off Time

Orders placed before 2:00 PM (EST / GMT) on business days will typically be processed the same day. Orders placed after this time will be processed the following business day.

 

 

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–7 Business Days	Free on orders over $50 / $4.99 otherwise
Expedited Shipping	2–3 Business Days	$9.99
Overnight Shipping	1 Business Day	$24.99

 

We ship to all 50 US states, including Alaska and Hawaii. Shipping to US territories (Puerto Rico, Guam, US Virgin Islands) may require additional time and fees.

 

 

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 Business Days	Free on orders over £60 / £5.99 otherwise
Express Shipping	2–4 Business Days	£11.99
Priority Shipping	1–2 Business Days	£19.99

 

All UK shipments are sent via Royal Mail or DHL. Customers may be subject to UK import duties or VAT depending on the nature of the goods. Since Brexit, orders from outside the UK may be subject to customs fees applied by UK Border Force.

 

 

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–14 Business Days	Free on orders over CAD $75 / CAD $7.99 otherwise
Expedited Shipping	3–5 Business Days	CAD $14.99
Express Shipping	2–3 Business Days	CAD $24.99

 

We ship to all Canadian provinces and territories, including remote areas. Please note that shipments to rural or northern regions may experience additional transit time. Canadian customers may be subject to applicable duties and taxes (GST/HST/PST) upon delivery.

 

Supported Regions

We ship to most countries worldwide. Some restricted regions may not be eligible for shipping due to carrier limitations or import regulations.

 

Region	Estimated Delivery	Cost
Europe (EU)	7–14 Business Days	$12.99 USD
Australia & New Zealand	10–18 Business Days	$14.99 USD
Asia (Japan, Singapore, HK, etc.)	10–15 Business Days	$13.99 USD
Middle East	12–20 Business Days	$15.99 USD
Rest of World	14–25 Business Days	$17.99 USD

 

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.

We are not responsible for delays caused by customs. Please contact your local customs office for more information on fees that may apply.

 

Once your order has shipped, you will receive an automated email containing:

•       Your order number

•       Tracking number

•       Carrier name and link to the tracking portal

Please allow up to 24 hours for tracking information to become active in the carrier's system.

 

While we strive to meet all estimated delivery windows, please be aware that delivery times may be affected by:

•       Peak season surges (Black Friday, Christmas, etc.)

•       Adverse weather conditions or natural disasters

•       Carrier disruptions or strikes

•       Customs delays for international orders

•       Incorrect or incomplete shipping address provided by the customer

We are not liable for delays caused by third-party carriers or circumstances beyond our control. If your order is significantly delayed, please contact us at the email provided below and we will do our best to assist.

 

If your order arrives damaged or is lost in transit, please notify us within 7 days of the expected delivery date. We will work with the carrier to investigate and, where applicable, offer a replacement or refund.

To report an issue, please email us with:

•       Your order number

•       A description of the issue

•       Photographs of any damage (if applicable)

 

Please double-check your shipping address before completing your purchase. If you notice an error after placing your order, contact us immediately. We are unable to change the shipping address once an order has been dispatched.

Orders returned to us due to an incorrect address will be held and the customer will be responsible for re-shipping costs.

 

If a package is refused at delivery or returned to us without prior authorization, return shipping costs will be deducted from any eligible refund. Please review our Returns & Refunds Policy for full details.

 

If you have any questions about your shipment or this Shipping Policy, please get in touch:

 

Email	contact@ayrakitty.com
Response Time	Within 1–2 business days
Hours	Monday–Friday, 9:00 AM – 5:00 PM EST